Compression to tape is disabled when the option 'Hardware (if available, otherwise software)' is selected in the backup job's Compression settings in Backup Exec 2012

Problem

In Backup Exec 2012 it may be noticed that compression is not working correctly even though the backup job has Compression turned on and set to: 'Hardware (if available, otherwise software)'. (Figure 1)

 

 

 

Error Message

Figure 1.

Solution

As a workaround, change the compression setting to 'Hardware (if available, otherwise none)' (Figure 2).

To confirm if compression is working correctly please use Tracer.exe as described in the following article: TECH50960

 

Figure 2
   

 

A hotfix is now available for this issue in the current version(s) of the product(s). Refer to the Hotfix link below to obtain the hotfix needed to resolve the issue.

 Backup Exec 2012 revision 1798 Hotfix 189571, Device Driver Installer DDI20120615 (July 10th, 2012) - http://www.symantec.com/docs/TECH189571

 


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