After entering credentials in the NetBackup MS-SQL server agent GUI, the dbbackup.exe process faults. Exception code: 0xc0150010

Problem

The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties.

Error Message

From Window's Application Event Logs:
Error 6/17/2011 4:20:02 PM Application Error 1000 (100)
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: NBCTRLU.dll, version: 7.1.2011.203, time stamp: 0x4d4b20c9

 

Log Name: Application
Source: Application Error
Date: 2/10/2012 10:53:52 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0150010
Fault offset: 0x000000000006f892
Faulting process id: 0xed0
Faulting application start time: 0x01cce824d6819eec
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\dbbackup.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 92f662e3-5418-11e1-8240-000c29fd2ebb

 

 

From the dbclient log, the faulting dbbackup.exe ends recording the following log entries:
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Error enumerating SQL Server instances.
16:20:01.338 [3120.2480] <4> CGlobalInformation::IsDefaultInstanceInstalled: INF - Database Instance: SQLTEST
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Hosts and instances retrieved from host list string

Solution

This issue is fixed on NetBackup 7.1 Maintenance Update 3 (7.1.0.3)


Applies To

NBU 7.1 / 7.1.0.1 / 7.1.0.2

SQL Server 2008 and R2

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)