Backup Exec service beserver.exe crashes on module MSVCP80.dll when backing up a Hyper-V machine.

Problem

Backup Exec service beserver.exe crashes on module MSVCP80.dll when backing up a Hyper-V machine.

Other backups are not causing the crash.
The issue is intermittent and might not affect all Hyper-V VM's.

Event ID 1000 is reported in the event viewer:

Name of misapplication: beserver.exe, Version: 13.0.5204.122, time stamp: 0x4eecd23b
Faulting module name: msvcp80.dll Version: 8.0.50727.4940, time stamp: 0x4ca2b550
Exception code: 0xc0000005
Fault offset: 0x000000000002bb72
Faulting process id: 0xdcc
Start time of misapplication: 0x01cd07112f826c40
Path of the faulty application: C: \ Program Files \ Symantec \ Backup Exec \ beserver.exe

 

Solution

 A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)
 


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