After installing Hotfix 182237 For Backup Exec 2012, backups of VMware Virtual Machines fail during the verification process with "0xe0009585 - Unable to open a disk of the virtual machine." when backed up to a CIFS share.

Problem

After installing Hotfix 182237 for Backup Exec 2012 VMware backups fail during verification with the error below when the backup location is a CIFS share.

Error Message

Job Log Error:
Completed status: Failed
Final error: 0xe0009585 - Unable to open a disk of the virtual machine.
Final error category: Resource Errors

Debug Log output:
[fsys\shared]        - VDDK-Log: DISKLIB-DSCPTR: Opened [0]: "VIRTUALMACHINE.vmdk" (0x1a)
[fsys\shared]        - VDDK-Log: DISKLIB-LINK  : Opened '2:\IMG000##\VIRTUALMACHINE.vmdk' (0x1a): monolithicSparse, .
[fsys\shared]        - VDDK-Log: DISKLIB-SPARSE: "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk" : failed to open (36872): Underlying file system does not support files that large.
[fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk" : failed to open (The file is too large).
[fsys\shared]        - VDDK-Log: DISKLIB-CHAIN :"2:\CIFS SHARE\VIRTUALMACHINE.vmdk": Failed to open parent "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk": The file is too large.
[fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk" : failed to open (The parent of this virtual disk could not be opened).
[fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to open '2:\IMG000###\VIRTUALMACHINE.vmdk' with flags 0x1a The parent of this virtual disk could not be opened (23).
[fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_Open(2:\IMG000###\VIRTUALMACHINE.vmdk, 0 (0x00000000) )
[fsys\vmvcb\pdi]     - Could not open the local disk \\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk. Error Text: 'The parent of this virtual disk could not be opened' Error: '98784263820'
[ndmp\loops]         - LP_ENV::MsgError: error 0xe0009585 processing object VIRTUALMACHINE.vmdk

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


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