GRT (Granular Recovery Technology) restore or redirection to UNC path of a SharePoint item fails with 'An error occurred on a query to filegroup'

Problem

GRT (Granular Recovery Technology) restore or redirection to UNC path of a SharePoint File or Document  fails with  'An error occurred on a query to filegroup'

Error Message

Final error: 0xe0008492 - Database Query Failure. See the job log for details.

Restore- \\SERVER.TEST.local\E: New Volume

V-79-57344-33938 - An error occurred on a query to filegroup ShareWebDb\/\Shared Documents\files\FORMS..TEST 2011.xls.

 Exceptions:

Restore- \\SERVER.TEST.local\E: New Volume
WARNING: The file TEST 2011.xls was restored from a file that was corrupt when it was backed up, or the backup file is now missing or corrupt.  Try restoring the file from another backup, or try repairing the file.

 

 Bermote.exe Debug log on the Backup Exec Server shows the following error:

!!! INF - memento: could not find Filename E:\BEData\IMG000001\sps_table_info_strm.bin
[2336] 2012-05-01T07:49:24.697 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0008492 processing object SharedWebDb\/\Shared Documents\files\FORMS..TEST 2011.xls

 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 

 

 

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