After upgrading CommandCentral Storage to 5.2RU3, unable to open web page for Storage Change Manager

Problem

After upgrading CommandCentral Storage to 5.2RU3, unable to open web page for Storage Change Manager

Error Message

HTTP Status 404 - /cc/login.jsp

type Status report
message /cc/login.jsp

description The requested resource (/cc/login.jsp) is not available.
Apache Tomcat/6.0.33

OR

V-0-49280-0 vrts.ccsharedui.errors.CannotInitializeDALError: rid.error.CannotInitializeDALError

Cause

Missing database filesdbjodbc9.dll dblgen9.dll dbodbc9.dll jodbc.jar after the CCS 5.2RU3 upgrade

Solution

1) net stop CCSGUI
2) cd "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\webgui\sm\plugins\scm\db"
3) copy *.dll  "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\tomcat\bin"
4) copy jodbc.jar "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\tomcat\lib"
5) net start CCSGUI

Verify that the Storage Change Manager link opens correctly from the GUI
 


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