Restore of SQL Database gives “An unknown error occurred on device "Dedupe Folder: X". V-79-57344-34029 - A hardware error occurred” if backup set is spanned and using client side deduplication

Problem

Restore of SQL Database gives “An unknown error occurred on device "Dedupe Folder: X". V-79-57344-34029 - A hardware error occurred” if backup set is spanned and using client side deduplication

Error Message

0xe00084ed - A hardware error occurred. Restore- TESTSRV An unknown error occurred on device "DEDUPE:12". V-79-57344-34029 - A hardware error occurred.

SGMON log shows the following error:

PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: SCSI:
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: SCSI:
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111
DeviceIoScsiDrive::GetBlockSize[985]: DERROR_UNKNOWN_FAILURE(0x70000013): SS_GET_BLOCK_SIZE <-PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111
DeviceIoScsiDrive::ReserveUnit[985]: ->
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: ndmpSendRequest: connection: 0x0000000013590658 message: 0x307
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: ndmpSendRequest: connection: 0x0000000013590658 sock: 0xdc8 message: 0x307:
sent seq#: 127
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: ndmp_process_messages: reply_expected:TRUE
 

Solution

This Issue is resolved in Backup Exec 2010 R3 Hotfix 191248 and Backup Exec 2012 Hotfix 180962. Refer the related article section for the link to download the hotfix.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)