Unable to archive/restore items in Public Folders when accessed via Favorites folder

Problem

Archive/Restore fails with Outlook 2003/2007via Favorites Folder, but is sucessful with Outlook 2010.
 

Error Message

Outlook 2003 Failed with "Your selection cannot be processed because archiving has not been enabled for this folder."

Outlook 2007 Failed with "The selected item could not be restored"

Cause

Outlook 2003 and Outlook 2007 the Enterprise Vault Client uses Exchange Client Extentsions and does not recognize the Favorite Folder.

Solution

This issue has been addressed in the following release:​

Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785​

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789​

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