Backup Exec Beserver service intermittently crashes on the module serdll.dll

Problem

Backup Exec server server (beserver.exe)  intermittently crashes on the module serdll.dll.

Error Message

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Description:
Faulting application name: beserver.exe, version: 13.0.5204.0, time stamp: 0x4d94cbec
Faulting module name: serdll.dll, version: 13.0.5204.0, time stamp: 0x4d90fc73
Exception code: 0xc0000005
Fault offset: 0x000000000001f0c0


 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157

 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)