Volume drive letters are incorrect following restore using the Recovery Disk

Problem

On a Windows server with multiple partitions, some drive letters are incorrect following a restore using the Recovery Disk 

Example scenario:

  1. Server has C, D, E & F drives
  2. Backup only C & F
  3. Restore C & F to blank disk on same hardware (this is NOT a restore using Restore Anyware option)
  4. Following the restore, F becomes D in Windows

Solution

There are currently 2 workarounds to this issue:

  1. Manually change drive letters in Windows disk management after the restore
  2. Use the Backup Exec System Recovery (BESR) 8.5.9 recovery disk for the restore

This issue is fixed in Service Pack 5 (9.0.5) for Backup Exec System Recovery (BESR) 2010. SP5 is available via LiveUpdate or here:

http://www.veritas.com/docs/000017147

The issue will be addressed in a future service pack for System Recovery 2011.

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.​

 

Applies To

Windows 2003/2008/2008 R2

Terms of use for this information are found in Legal Notices.

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