Volume drive letters are incorrect following restore using the Symantec Recovery Disk (SRD).


On a Windows server with multiple partitions, some drive letters are incorrect following a restore using the Symantec Recovery Disk (SRD).

Example scenario:

  1. Server has C, D, E & F drives
  2. Backup only C & F
  3. Restore C & F to blank disk on same hardware (this is NOT a restore using Restore Anyware option)
  4. Following the restore, F becomes D in Windows


There are currently 2 workarounds to this issue:

  1. Manually change drive letters in Windows disk management after the restore
  2. Use the Backup Exec System Recovery (BESR) 8.5.9 recovery disk for the restore

This issue is fixed in Service Pack 5 (9.0.5) for Backup Exec System Recovery (BESR) 2010. SP5 is available via LiveUpdate or here:


The issue will be addressed in a future service pack for Symantec System Recovery (SSR) 2011.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Applies To

Windows 2003/2008/2008 R2

Terms of use for this information are found in Legal Notices.



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