BUG REPORT: Master Server State is Partially Connected since an upgrade to OpsCenter 7.5

Problem

Master Server State is Partially Connected as OpsCenter is unable to parse non-English localized messages returned from Sybase DB engine

Error Message

OpsCenter 148 VxUL snippets:

02/29/12 09:15:13.790 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster state change : STOPPED -> STARTED
02/29/12 09:15:18.572 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster initialSync entering
02/29/12 09:15:18.572 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster state change : STARTED -> INITIAL_SYNC
02/29/12 09:15:18.618 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] JobCollector7x NBUmaster initialSync lastSyncTime : 135497622970000000
02/29/12 09:15:18.712 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] JobCollector7x NBUmaster initialSync nextSyncTime : 0
02/29/12 09:15:25.228 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Error] JobCollector7x NBUmaster initialSync failed - java.lang.IllegalStateException: Failed to find the parent table, for exception: Erreur SQL Anywhere -194 : Aucune valeur n'a _t_ sp_cifi_e pour la cl_ primaire de la cl_ _trang_re 'PK_PARENT_JOB' dans la table 'domain_ParentJob'
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.handleException(DomainParentJobPersistenceManager.java:57)
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.insert(DomainParentJobPersistenceManager.java:109)
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.store(DomainParentJobPersistenceManager.java:576)
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.store(DomainParentJobPersistenceManager.java:542)
at com.symantec.nbu.nom.scl.dbfacade.JobDbFacade.store(JobDbFacade.java:907)
at com.symantec.nbu.nom.scl.dbfacade.JobDbFacade.store(JobDbFacade.java:1254)
at com.symantec.nbu.nom.scl.ncl.collector.job.JobCollector7x.update(JobCollector7x.java:290)
at com.symantec.nbu.nom.scl.ncl.collector.job.JobCollector7x.sync(JobCollector7x.java:143)
at com.symantec.nbu.nom.scl.common.collector.PushPullCollectorContext.initialSync(PushPullCollectorContext.java:182)
at com.symantec.nbu.nom.scl.common.collector.PushPullCollectorContext.start(PushPullCollectorContext.java:152)
at com.symantec.nbu.nom.scl.common.collector.RestartTask.run(RestartTask.java:29)
at com.symantec.nbu.common.threadpool.ThreadDecorator.run(ThreadDecorator.java:47)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

02/29/12 09:15:25.228 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Error] PushPullCollectorContext JobCollector7x NBUmaster initialSync failed - com.symantec.nbu.nom.scl.common.CollectionFailedException: Failed to find the parent table, for exception: Erreur SQL Anywhere -194 : Aucune valeur n'a _t_ sp_cifi_e pour la cl_ primaire de la cl_ _trang_re 'PK_PARENT_JOB' dans la table 'domain_ParentJob'
at com.symantec.nbu.nom.scl.ncl.collector.job.JobCollector7x.sync(JobCollector7x.java:165)
at com.symantec.nbu.nom.scl.common.collector.PushPullCollectorContext.initialSync(PushPullCollectorContext.java:182)
at com.symantec.nbu.nom.scl.common.collector.PushPullCollectorContext.start(PushPullCollectorContext.java:152)
at com.symantec.nbu.nom.scl.common.collector.RestartTask.run(RestartTask.java:29)
at com.symantec.nbu.common.threadpool.ThreadDecorator.run(ThreadDecorator.java:47)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.IllegalStateException: Failed to find the parent table, for exception: Erreur SQL Anywhere -194 : Aucune valeur n'a _t_ sp_cifi_e pour la cl_ primaire de la cl_ _trang_re 'PK_PARENT_JOB' dans la table 'domain_ParentJob'
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.handleException(DomainParentJobPersistenceManager.java:57)
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.insert(DomainParentJobPersistenceManager.java:109)
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.store(DomainParentJobPersistenceManager.java:576)
at com.symantec.nbu.nom.dbaccess.persistence.domain.DomainParentJobPersistenceManager.store(DomainParentJobPersistenceManager.java:542)
at com.symantec.nbu.nom.scl.dbfacade.JobDbFacade.store(JobDbFacade.java:907)
at com.symantec.nbu.nom.scl.dbfacade.JobDbFacade.store(JobDbFacade.java:1254)
at com.symantec.nbu.nom.scl.ncl.collector.job.JobCollector7x.update(JobCollector7x.java:290)
at com.symantec.nbu.nom.scl.ncl.collector.job.JobCollector7x.sync(JobCollector7x.java:143) ... 12 more

02/29/12 09:15:25.259 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Error] PushPullCollectorContext JobCollector7x NBUmaster initialSync restarting collector
02/29/12 09:15:25.259 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster restart entering
02/29/12 09:15:25.259 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster state change : INITIAL_SYNC -> STOPPED
02/29/12 09:15:25.291 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster stop cancelling scheduledFutureTask
02/29/12 09:15:28.260 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster restart exiting
02/29/12 09:15:28.260 [Application] OCserver 58330 OCserver 148 PID:4452 TID:215 File ID:148 [No context] [Info] PushPullCollectorContext JobCollector7x NBUmaster initialSync exiting

 

Solution

The formal resolution for this issue (Etrack 2716965) is included in the following release:

  • NetBackup OpsCenter 7.5 Maintenance Release 1 (7.5.0.1)

Download and README information for NetBackup 7.5.0.1 is available from the following link:
 http://www.symantec.com/business/support/index?page=landing&key=15143


Applies To

Windows Server 2008 R2 x64
OpsCenter 7.5

user.country=CH
user.language=fr
user.timezone=Europe/Berlin
 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)