After upgrade to BE 2012 Exchange incremental backups fail with error V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database

Problem

Whenever the backup exec is upgraded from a previous version to BE 2012, exchange incremental backups fail with the error:   V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

Exchange Information store full backups are successful but only the incrementals fail with the mentioned error.

Error Message

V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

Cause

Upgrade from a previous version of Backup Exec to BE 2012.  Incase of Exchange 2003, if the Advanced Open File Option (AOFO) is selected then also the backup will fail with the same error. After the upgrade, AOFO remains selected in BE 2012 for Exchange server if it was a mixed job (meaning Exchange is selected with other resources).

Solution

Create a new job for Information Store backup. Run the full backup followed by incremental. Henceforth, incrementals will be successful. If its Exchange 2003, ensure that AOFO is not selected. After the upgrade, AOFO remains selected in BE 2012 for Exchange server if it was a mixed job. Create a separate job for Exchange Information Store and run the full followed by an incremental.

 

Applies To

When Backup exec is upgraded from 2010 to 2012 , this error occurs during the Exchange Incremental Backups .

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