Storage tab in BE 2012 stays in Discovering Devices phase after restarting Backup Exec Services.

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  • Article ID:000085208


Unable to run jobs or modify device settings while in device discovery.



Cause 1:

The Device and Media start up process is designed to wait for the Deduplication Engine and Deduplication Manager serivces during the Device Discovery phase.

If either service fails to start, the Device Discovery will wait up to 20 minutes before proceeding further to discover Disk Storage or Tape Storage.

Cause 2:

Detection of servers configured as a Remote Agent for Deduplication may take an additional 15 minutes.

Failure to connect to servers configured as a Remote Agent for Deduplication will delay Device Discovery.


Workaround for Cause 1:

A temporary workaround for the Device Discovery wait times for Deduplication Service startup failures is available.
Please contact Technical Support to qualify for the workaround.

Solution for Cause 2:

Tech Note has several options availble to troubleshoot the Remote Agent for Deduplication detection issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.




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