Backups of the Deduplication Storage Folder to tape fail with "The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10)."

Problem

Backups of the deduplication storage folder fail when backed up to tape.

Error Message

Writer Name: Backup Exec Deduplication Storage, Writer ID: {55F6D76D-8617-4FC8-81E9-DF0DE529B555}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10).

Cause

High Disk I/O triggered by Content Router Queue Processing (CRQP) causes VSS to delete the snapshot created for backup.

Solution

Workaround: Move the backup of the deduplication storage folder into its own seperate job to be executed after queue processing has completed.

If queue processing spans to the following day, please see related issue http://www.symantec.com/docs/TECH213786

 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)