Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise Vault

Problem

Duplicate EV hidden views could be created in Domino mailbox databases provisioned by Enterprise Vault as shown below

The EV hidden views with multiple instances are usually:

EV26C5E2CCF2B9267C.EligibleItemsbyAge and EV26C5E2CCF2B9267C.EligibleItemsbySize

 

Workaround

This behavior does not seem to bring any side effects to the Domino Mailbox Archiving, however cleaning the duplicate views is desirable and can be obtained by zapping the enterprise vault profile document from the domino mailboxes.

This is an example of a 'zapping' execution:

EvLotusDominoProfileDocTool.exe mailserver/organization mail\testuser.nsf archiving.id <password> zap

When the ZAP has been completed it is necessary to synchronize the Domino Mailbox(es) from the provisioning task or execute a provisioning task.

Since the root cause has not been identified yet the ZAP of the mailboxes is not a definitive solution, this is only a temporary workaround. If the duplication of these views keeps on re-occurring very often please contact Support to investigate it further.

Solution

 This issue has been addressed in the following release:

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

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