Backing up any data (Files, Folders, System State) on Windows 2008 /R2 cluster node that is part of a Oracle 11G cluster causes the Backup Exec remote agent service to terminate.
Application Log Error:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: bedsrman.dll, version: 13.0.5204.0, time stamp: 0x4d94cb79
Exception code: 0xc0000005
Fault offset: 0x000000000001ab80
Faulting process id: 0x164
Faulting application start time: 0x01cd076ce05e69a3
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bedsrman.dll
0xe000fe30 - A communications failure has occurred.
The connection to target system has been lost. Backup set canceled.
An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.
Backup Exec Oracle RMAN agent BEDSRman.dll.
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.
Backup Exec 2010
Backup Exec 2012
Windows 2008 R2 Cluster
Oracle 11G Cluster