Event ID 13360, "Arithmetic overflow occurred", error thrown attempting to apply Legal Holds in Enterprise Vault (EV) Discovery Accelerator (DA).

  • Modified Date:
  • Article ID:000084685

Problem

Legal holds fail to be applied, with the error below thrown into the Enterprise Vault Event Log on the Discovery Accelerator (DA) Server.

 

Error Message

Event ID: 13360
Event Type: Error
Description:

An error was detected while accessing the Vault
Database 'EVVaultStore' (Internal reference:
CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines

Description: [Microsoft][SQL Server Native Client 10.0][SQL Server]Arithmetic overflow
occurred.

SQL Command: uspi_SavesetHold

Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for ODBC Drivers
Number: 0x80040e21
SQL State: 01000
Native Error: 00003606
HRESULT 0x80040e21
V-437-13360

Cause

The items on which the Legal Holds are to be placed reside in one or more Vault Store (VS) databases.

Each VS database contains a HoldSaveset table to contain information about each item that is on Legal Hold.

The Legal Holds are identified in this table with a HoldIdentity value that is defined as a type 'int' field.

In Microsoft SQL Server, a field of type 'int' is limited to a maximum number of 2,147,483,647.

When the HoldIdentity nears this maximum limit, Legal Holds can no longer be applied to the Vault Store contents.

Workaround:
Stop Storage Expiry from running against any archives with this issue until the fix can be obtained and applied.

Solution

This issue has been addressed in the following release:
 

Enterprise Vault 9.0.4
http://www.veritas.com/docs/000011054

Enterprise Vault 10.0.2
http://www.veritas.com/docs/000011057

 

Applies To

- Enterprise Vault 9.0 SP2 or 9.0 SP3 on Microsoft Windows Server 2008 R2.
- Discovery Accelerator 9.0 SP2 or 9.0 SP3 on Microsoft Windows Server 2008 R2 with 30 Discovery Customers.

Terms of use for this information are found in Legal Notices.

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