Backup Exec 2010 R3 Service Pack 2 fails with Error applying patch to file C:\Config.Msi\xxxxxx.tmp

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  • Article ID:000084621

Problem

Backup Exec 2010 R3 Service Pack 2 fails to install using Live Update or manual installation.

Error Message

 

Live Update Reports:
===============
LU1812: A program that was part of this update failed when it ran.  This update was not applied.

 

example of  Backup Exec Install Log (bkupinst.htm): 

=========================================
File: bedssps2.dll, Directory: C:\Program Files\Symantec\Backup Exec\, Size: 2494832
ERROR: Error 1328.Error applying patch to file C:\Config.Msi\PT5828.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.
 

 * Please note the .dll file name mentioned in your log may be different to the above example.

Cause

The file referenced in the bkupInst.htm file is being detected at a different size than is expected. This may indicate a corruption of that file in the relevant C:\Windows\Installer\$PatchCache$\Managed  sub-directory.

Solution

Issue was resolved in the BE 2010 R3 post Service Pack 2 Hotfix (TECH191248)

 

 

 

 

Applies To

Backup Exec 2010 R3

 

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