VOS Patch from https://sort.symantec.com/vos_services/rest/patch_services/1.0/patch is failed

Problem

Download Patch Information in VOM is enabled through a proxy server and failing on scheduled time with below error.

 

Error Message

VOM Task log is saying: VOS Patch download failed.  "COMMAND_EXECUTED": "[\"https://sort.symantec.com/vos_services/rest/patch_services/1.0/patch\"]",
"DISPLAY_NAME": "{\"Name\":\"VOS_Patch_Download\"}",
"NAME": "VOS_Patch_Download",
"OUTPUT": "[\"VOS patch download failed\"]",
"USER_NAME": "Scheduled: System"

Webserver log is showing.
[<2012-02-06 01:04:41>:<2952140305>:<INFO><vrts.cm.vos.patch.PatchScheduleJob>:<executePatchService>:<Before query web service Red Hat Enterprise Linux Server release 5.7_x86_64 sfha 5.1SP1>]
[<2012-02-06 01:04:46>:<2952145616>:<WARNING><vrts.cm.vos.patch.PatchScheduleJob>:<executePatchService>:<Error in connecting to VOS.vrts.cm.vos.comm.VOSConnectionException: Failed to invoke query {"errors":{"resource":"\/vos_services\/rest\/patch_services\/1.0\/patch","errorStack":{"error":[{"code":"EXCEPTION_NO_RESULTS","message":"EXCEPTION_NO_RESULTS"}]}}}

 

Cause

no results are returned from vos website for query from VOM 4.0

Solution

upgrade to VOM 4.1


Applies To

VOM Server 4.0 Running on RHEL 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)