PureDisk GUI has certificate error in Internet Explorer

  • Modified Date:
  • Article ID:000076509

Problem

When first accessing the PureDisk GUI from a browser, a user receives a message that the certificate is invalid. Some browsers like Internet Explorer recommend that the user immediately leave the site. Upon installing the certificate supplied by the SPA, most browsers no longer complain, but Internet Explorer continues to display a 'Certificate Error' in the browser window to the right of the address bar where otherwise the 'lock' icon would appear.

Cause

PureDisk relies upon VxAT services for authentication, a closed system security manager. VxAT does not trust anyone outside or above it as CA chain of trust would require.

Solution

Using a different browser than Internet Explorer allows installing the internal certificate and subsequent warnings disappear.

In the future VxAT may be modified to allow for external CA, allowing customers to purchase a certificate from Symantec to install on their PureDisk servers.
Also note: in the future, other browsers my display the same behavior.

 

 

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