Microsoft Exchange 2003 GRT incremental backup to Deduplication folder fails with error “0xe00002fe - Cannot log on to MAPI with the specified credentials."

Problem

Exchange 2003 GRT incremental backup job to Deduplication folder intermittently fails with “Cannot log on to MAPI with the specified credentials. Review the
resource credentials for the job, and then run the job again.” Error

Error Message

0xe00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again

V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

Beremote debug log and Remsrv log from media server shows the following errors:

[9264] [fsys\jet]           - PARAM:  paramRecovery=0, on
[9264] [fsys\jet]           - JetExternalRestore2
[9264] [fsys\jet]           - JetExternalRestore(2) - ERROR::RC = -1014 - -1014 The database is out of page buffers.

[9264] [fsys\jet]           - JetExternalRestore2
FilterReplyMessage:Buffer ERROR_FLT_NO_WAITER_FOR_REPLY error.
[5920] ReplySize=0x00001060 - 0x00001060
[9264] [fsys\jet]           - JetExternalRestore(2) - ERROR::RC = -1022 - -1022 There is a disk IO error

[5096] [fsys\mb2]           - Using Rem Provider for Browse/Backup.
[5096] [fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005
[5096] [fsys\mb2]           - m2chgdir: Logon failed without Last error set
[5096] [fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9
[5096] [fsys\shared]        - INF - memento: could not find Filename  \\.pdvfs\Server01\2\BEData\IMG000655\Mailbox Store 3_mem_strm.bin

Solution

 A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 

 

Applies To

Backup Exec 2010 R3 
Microsoft Exchange 2003

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