Unexpected Placeholder (PH) recall when NetApp PH is accessed from Windows 7 Client

Problem

With Windows 7 clients, when using explorer to access the PH on a NetApp CIFS share, if a left click is used to select one PH or the properties of the PH is opened via right-click the PH will be recalled unexpectedly.

Cause

Changes introduced in Windows 7 result in a request for file content triggering a PH recall.

 

Workaround

Disable the Windows Explorer Details Pane and Preview Pane

Windows File Explorer ---- Organize ----- Layout ------ Details Pane

Windows File Explorer ---- Organize ----- Layout ------ Preview Pane

 

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


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