NetBackup Appliance 2.0.3 Patch (for NetBackup 5200 and 5220)

Problem

NetBackup Appliance 52xx 2.0.3 README                                  May, 2012

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This software update provides fixes for the NetBackup 52xx appliance series.

For additional information about new features, product fixes and enhancements,
known issues, and the current release content included in this release update,
refer to the following TechNote on the Symantec Support Web site:

     http://www.symantec.com/docs/DOC5345
================================================================================


=================
TABLE OF CONTENTS
=================
- PRODUCT DEPENDENCIES
- DOWNLOAD AND INSTALL INSTRUCTIONS
- ROLLBACK INSTRUCTIONS

Solution

====================
PRODUCT DEPENDENCIES
====================

 -- You must install NetBackup 52xx Appliance software version 2.0, 2.0.1, or
    2.0.2 on a NetBackup 52xx master server or media server appliance before
    you install this software release update.

 -- If the current version of your appliance is 2.0 and you want to upgrade to
    2.0.3, you must use the appliance shell menu. You cannot use the
    administrative Web UI to perform this upgrade.

 -- If you use the appliance in a media server role, this upgrade requires a
    NetBackup 7.1 master server or higher.

    NOTE: If you use the appliance to communicate with a deduplication appliance
          over Fibre Channel, ensure that the deduplication appliance version
          is at 1.4.2 or higher.

 -- You must perform the software upgrade or a Rollback operation from the
    appliance console. In addition, you should not interrupt either of these
    functions during the process.
 
 -- Before you begin the upgrade process or a Rollback process, ensure that
    there are no backup jobs currently running or scheduled to run during
    the process.

 -- During installation of this release update, all NetBackup services are shut
    down and restarted automatically. The services are also shutdown and
    restarted when you perform a Rollback.

 -- Please make sure that the NetBackup master server is turned on and running.
    In addition, ensure that the NetBackup processes are started on both the
    master server and the media server.

 -- The following dependencies pertain to client upgrades:
 
    - If you have a client that is installed with a non-appliance verison of
      NetBackup, do not upgrade it from the appliance. Make sure that you
      upgrade that client with a non-appliance version of NetBackup.

    - If you have clients that were installed from a NetBackup appliance 2.0
      version then you should use the NetBackup appliance 2.0.3 version software
      to upgrade the client. Do not use a non-appliance NetBackup update to
      upgrade the client.

    - If you are performing clean installs on Windows clients, you must ensure
      that you install the NetBackup appliance 2.0 (7.1.0.5) packages
      from the 2.0.3 NetBackup appliance update first, and then apply the
      2.0.3 (7.1.0.8) packages from the NetBackup appliance software update.

    - For UNIX client installs, you can use the same NetBackup appliance 2.0.3
      (7.1.0.8) package for clean installations and upgrades.

 

=================================
DOWNLOAD AND INSTALL INSTRUCTIONS
=================================

The following procedures describe how to install the 2.0.3 software update on
the NetBackup 52xx appliance and a NetBackup 52xx client.

Steps to install the 2.0.3 software update on the NetBackup 52xx Appliance:
--------------------------------------------------------------------------------

1.  You should perform this procedure from a computer that is connected to the
    appliance as well as to the Internet. This ensures that you can download the
    release update from the Symantec Support Web site to the appliance.

2.  Open an SSH session and log on to the appliance as an admin.

3.  Enter the following command to open the NFS and the CIFS shares:

      Main_Menu > Manage > Software > Share Open

4.  Map or mount the appropriate appliance NFS or CIFS share directory using the
    steps below: 

    - UNIX: mkdir -p /mount/<appliance-name>
     mount <appliance-name>:/inst/patch/incoming /mount/<appliance-name>
 
    - Windows:  Map the network drive "\\<appliance-name>\incoming patches"
                on your computer.

    NOTE: On Windows systems, you are prompted to provide the user name,
          "admin", and its corresponding password.

5.  Download and unzip or untar the release update from the Symantec Support
    site. The following URL indicates the download location for the
    NetBackup 52xx release updates.

     http://www.symantec.com/business/support/index?page=landing&key=58991

    For this release the release update .rpm file name is split into multiple
    files with the following filenames:

    NB_Appliance_N_2.0.3.x86_64-tar-split.1of3 
    NB_Appliance_N_2.0.3.x86_64-tar-split.2of3
    NB_Appliance_N_2.0.3.x86_64-tar-split.3of3


6. Join (and extract) these files using the command below:

    Windows:

copy /b NB_Appliance_N_2.0.3.x86_64-tar-split.1of3+NB_Appliance_N_2.0.3.x86_64-tar-split.2of3+NB_Appliance_N_2.0.3.x86_64-tar-split.3of3 NB_Appliance_N_2.0.3.tar
 

      Use the Windows unzip utility to extract the NB_Appliance_N_2.0.3.tar.
    The resulting files are:
      SYMC_NBAPP_update-2.0.3.0-1.x86_64.rpm
      update.rpm.md5_checksum


    UNIX:
    cat NB_Appliance_N_2.0.3.x86_64-rpm-split.1of3 NB_Appliance_N_2.0.3.x86_64-rpm-split.2of3 NB_Appliance_N_2.0.3.x86_64-rpm-split.3of3 | tar xvf -

    Resulting files from the above command:
      SYMC_NBAPP_update-2.0.3.0-1.x86_64.rpm
      update.rpm.md5_checksum


7.  Run the following command to compute the md5 checksum value for the
    SYMC_NBAPP_update-2.0.3.0-1.x86_64.rpm. Verify that this checksum value
    matches the content of the update.rpm.md5_checksum file.

      md5sum SYMC_NBAPP_update-2.0.3.0-1.x86_64.rpm

8.  Copy this update rpm to the mounted share.
  
    NOTE: During the copy process do not run any commands on the appliance.
          Doing so might cause the update install to fail.   
 
9.  Unmap or unmount the shared directory after you have copied the update rpm
    into the mounted share.

10. Enter the following command to close the NFS and the CIFS shares:

      Main_Menu > Manage > Software > Share Close

    NOTE:  If you run any of the following commands before you run the "Share
           Close" command, the update is moved from the share directory
           location to its proper location. You must still run the "Share Close"
           command to ensure that the NFS and the CIFS shares are closed.

           -  List Version
           -  List Details All
           -  List Details Base
           -  Share Open
           -  Share Close

11. Enter the following command to list the available release updates on
    the appliance.  Note the name of the uploaded release update.

       Main_Menu > Manage > Software > List Downloaded

    This validates and moves the update from the share directory to its
    proper location. (You are not notified that this move has occurred.)

12. Switch to the appliance console and enter the following command to install
    the release update. Use the name of the release update rpm from Step 8.

       Main_Menu > Manage > Software > Install <patch_name>

    Where <patch_name> is the name of the release update to install. You must
    ensure that the name you enter matches the update name that you uploaded on
    the appliance.

13. The installation takes approximately 45 minutes to complete and the
    appliance reboots after the installation is completed. You can use the
    following command to check that the appliance version is 2.0.3.

        Main_Menu > Manage > Software > List Version

14. After the reboot, the appliance runs a self-diagnostic test after the
    disk pools are back online. You can refer to the results in
    /log/upgrade_self_test.txt for the results of this self test.

    If SMTP is configured, an email notification that contains the self
    test result is sent.


Steps to install the 2.0.3 software update on the NetBackup 52xx client:
--------------------------------------------------------------------------------
1. Log into the client that you want to upgrade.

2. Open the administrative Web UI on the master server. In the right pane of
   the landing page, click Software. The following list shows the choices that
   you can choose:
   - All
   - Windows
   - Linux
   - Solaris
   - AIX
   - HP
   - BSD
   - Mac OS

   Note: If you choose to extract Linux, UNIX, Solaris, AIX, or BSD images,
         Symantec recommends that you use GNUtar version 1.16 or higher to
         extract all .tar packages.

         See, the following Technote on the Symantec Support Web site for more
         information.

         http://www.symantec.com/docs/TECH154080
 
3. Choose All or select an operating system from the Operating System drop-down.

4. Right-click the appropriate file under Software to download the agent
   software.

   The browser writes the software files to the location you specify.

   The following are example locations:

   - On Windows platforms, download the software to C:\temp or to the desktop.
   - On Linux or UNIX platforms, download the software to /tmp.

   To determine the type of hardware on your Windows system, right-click
   "My Computer" and select "Properties".

5. Unzip or untar the software package.

6. Install the client software

   - For Windows, click on the Windows executable, setup.exe
   - For UNIX systems, run the .install script.

7. For a clean install of the client, after you have successfully installed the
   client software, you should add the appliance master server name to the
   client.

   - On Windows systems, you can use the Backup, Archive, and Restore interface
     to add the appliance master server name on the client. Perform the
     following steps:

      - After NetBackup has been loaded on the client, open the Backup, Archive,
        and Restore interface.

        Start > All Programs > Symantec NetBackup > Backup, Archive, and Restore

      - From the Backup, Archive, and Restore interface, select File > Specify
        NetBackup Machines and Policy Type...

      - From the "SpecifyNetBackupMachinesandPolicyType" dialog, enter the
        server name in the "Server to use for backups and restores" field.

      - Click "Edit Server List" and then click OK.

      - In the dialog box that appears, enter the fully qualified host name of
        the appliance master server and click OK.

      - Close the Backup, Archive, and Restore interface.

      - Restart the NetBackup Client Services.
         - Open a Windows Command prompt.
         - Enter "services.msc" and press Enter.

   - On UNIX systems, add the appliance master server name to the bp.conf file
     on the client. Perform the following steps:

      - On the client, type the following command:
          cd /usr/openv/netbackup

      - Type ls to see the contents of the directory.

      - Open the bp.conf file in a text editor.

      - Enter the fully qualified host name of the appliance master server.

      - Save your changes and close the file.

 

=====================
ROLLBACK INSTRUCTIONS
=====================

You can roll back the software version on your appliance to the version level
that was last installed. If you upgraded from 2.0 to 2.0.3, then if you perform
a Rollback operation, your appliance would be returned to version 2.0. If you
upgraded your appliance from 2.0 to 2.0.1 to 2.0.2 to 2.0.3 and perform a
Rollback operation, your appliance would be rolled back to 2.0.2. You could then
Rollback again to the 2.0.1 and again to the 2.0 version. This rollback
progression must be done in that order.

Note: If you are rolling back from verion 2.0.3 to verison 2.0.1 or earlier,
      you may receive a prompt that ask if advanced disks storage units exist.
      You then receive a prompt asking you to "please remove those storage units
      before continuing with the rollback".

To Rollback the software update on the NetBackup 52xx Appliance:
--------------------------------------------------------------------------------

1. From the appliance shell menu, enter the following command:

       Main_Menu> Manage > Software > Rollback

2. At the following prompt, type yes to proceed with the Rollback.
 
   This rollback requires a reboot of the appliance after downgrade. Is it ok to
   automatically reboot the appliance? (yes/no)

3. At the following prompt, type yes to proceed with the Rollback.

   Do you want to Rollback to 2.0.x? (yes/no) (where "x" is the last installed
   upgrade version)

4. Rollback takes approximately 10 minutes to complete and the appliance
   restarts after the Rollback is completed. You can use the following command
   to check that the appliance version.

        Main_Menu > Manage > Software > List Version

5. After the appliance restarts, the it runs a self-diagnostic test after the
   disk pools come back online. The results of the self test are stored in the
   following file. You can open this file to view the results.

       /log/upgrade_self_test.txt

   If SMTP is configured, an email notification that contains the self test
   result is sent.

 

 

 

Terms of use for this information are found in Legal Notices.

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