Symantec VSS Provider uninstall does not remove the freeze.bat script resulting in exit status 156

Problem

When Symantec VSS (Volume Snapshot Service) is uninstalled freeze.bat is not removed resulting in VM Ware snapshots failing with status 156.

Error Message

VM Snapshot creation failed status 156:

Cannot create a quiesced snapshot because the (user-supplied) custom prefreeze script in the virtual machine exited with a nonzero return code.

Cause

NetBackup VSS Provider is installed then uninstalled.

Solution

Manually remove the script "freeze.bat" from the following location:

“C:\Program Files\VMware\VMware Tools\backupscripts.d”

Applies To

NetBackup 7.5 VMWare for Microsoft Exchange option.

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