Troubleshooting the evaluation license key for Symantec ApplicationHA

Problem

The evaluation license key embedded with the Symantec ApplicationHA installer fails with the following error.

Error Message

Cannot register evaluation key on system system_name

Where system_name is the name of the system where you are trying to install ApplicationHA guest components.

Solution

Symantec has released two patches to fix the issue. You can download the patches from the following locations:
The patch for the ApplicationHA Console host is available at: https://sort.symantec.com/patch/detail/5915
The patch for the Common Product Installer (CPI) is available at: https://sort.symantec.com/patch/detail/5925

Note: For details on applying the patches, read the Readme files available at the above URLs.


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