Cancelling an active backup job causes an unexpected shutdown and next incremental backup takes longer than expected using Symantec System Recovery (SSR) 2011.


When a laptop is shutdown during an active Symantec System Recovery (SSR) backup, the operating system believes the shutdown was unexpected. This in turn causes the next incremental backup to perform a compare/reconcile which takes much longer than expected and also impacts performance of the machine.

To date, this issue has been seen when backups are managed centrally using Symantec System Recovery Management Solution (SSR-MS) 2011.

To confirm if you are seeing a similar issue, check the system event log for the following entry after shutting down the machine and cancelling the active job:

The previous system shutdown at xxx on xxx was unexpected.


At the present time, there is no workaround to this issue. When the incremental backup does a compare/reconcile, you must wait for the backup to complete successfully. Once you do this, all subsequent backups should run as expected (until the next unexpected shutdown).

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Applies To

Windows XP Professional x86

Windows 7 Professional x64

Terms of use for this information are found in Legal Notices.



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