Unable to complete the retrieval request on complex message.

Problem

Unable to complete the retrieval request on complex message.

Error Message

EVSVR log of DumpSaveset operation of the item:

<Date> <Time> Starting DumpSaveset operations 

<Date> <Time> Getting recombined DVS file 

<Date> <Time> ERROR: Failed to get recombined saveset. Error: %s 

<Date> <Time> Fingerprint validation failed. The fingerprint set for the saveset generated during validation does not match the fingerprint set created when it was archived. [0x80041b9f] 

<Date> <Time> ERROR: GetRecombinedSaveset failed. Error: Fingerprint validation failed. The fingerprint set for the saveset generated during validation does not match the fingerprint set created when it was archived. [0x80041b9f]

 

Dtrace log of StorageOnlineOpns of the item retrieval:

 (StorageOnlineOpns) <1234>  EV:L  {FIXBODY.EN_US} (Entry) 

 (StorageOnlineOpns) <1234>  EV:L  FixBody: The destination message does not have PR_STORE_ENTRYID present 

 StorageOnlineOpns) <1234>  EV:L  {FIXBODY.EN_US} (Entry) 

 (StorageOnlineOpns) <1234>  EV:L  FixBody: Attachment is an embedded message 

 (StorageOnlineOpns) <1234>  EV:L  FixBody: Opened Attachment 

 (StorageOnlineOpns) <1234>  EV:H  {FixBody:#5519} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {FIXBODY.EN_US} (Exit)Status: [No such interface supported  (0x80004002)]

 (StorageOnlineOpns) <1234>  EV:H  {FixBody:#5519} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {FIXBODY.EN_US} (Exit)Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMAPIMessage:#4396} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMAPIMessage} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMAPIMessage} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMessage} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CMessageExtractor::ExtractMessageAsHTML} (Exit) Status: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CSaveset2::ExtractMessageAsHTML:#2245} _com_error exception: [No such interface supported  (0x80004002)] 

 (StorageOnlineOpns) <1234>  EV:H  {CSaveset2::ExtractMessageAsHTML} (Exit) Status: [No such interface supported  (0x80004002)] 

Cause

MAPI property of the complex message is particially corrupted.

 

 

Solution

This issue has been addressed in the following release:
 

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)