Exporting archived items to original mailbox does not always replace shortcut/stub

  • Modified Date:
  • Article ID:000083920


When exporting an archive back to the original mailbox some or all of the archived data does not overwrite the shortcuts/stubs. 

Error Message

No error occurs. A Dtrace will show the following, note the entry missing for shortcut deleted when unsuccessful and no errors.

Successful Shortcut Deletion

640 11:45:59.734 [9368] (MigratorServer) <9412> EV:M
CSaveset2::get_ContentHandlingName (Exit). hr=False [0x1]
641 11:45:59.734 [9368] (MigratorServer) <9412> EV:M
FixMessageProps: bSetRestoredDate = 1
642 11:45:59.765 [9368] (MigratorServer) <9412> EV:M
RestoreSaveset: - Shortcut deleted : 1

643 11:45:59.765 [9368] (MigratorServer) <9412> EV:M
CArchiveRestorer::RestoreSaveset (Exit) |Success  [0] |
644 11:45:59.890 [9368] (MigratorServer) <9412> EV:M
RestoreSavesets: - Number of Savesets processed : 1

Unsuccessful Shortcut Deletion

640 11:58:42.234 [8956] (MigratorServer) <5944> EV:M
CSaveset2::get_ContentHandlingName (Exit). hr=False [0x1]
641 11:58:42.234 [8956] (MigratorServer) <5944> EV:M
FixMessageProps: bSetRestoredDate = 1
642 11:58:42.265 [8956] (MigratorServer) <5944> EV:M
CArchiveRestorer::RestoreSaveset (Exit) |Success  [0] |
643 11:58:42.453 [8956] (MigratorServer) <5944> EV:M
RestoreSavesets: - Number of Savesets processed : 1



If the mailbox archive is exported to the original mailbox more than once, the MAPI attribute Entry-ID is modified the second time the item is archived again and therefore is not recognized as requiring removing on the second export to original mailbox.


Delete shortcuts/stubs manually in MS Outlook



Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see:

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