Liveupdate errors when trying to apply patches to the BE3600 Appliance

Problem

When trying to apply the patches to the BE3600 appliance through either Opscenter or LiveUpdate the patches fail to install.

 

 

Error Message

Possibly be any one of the below errors from the Backup Exec Installation Log:

2003 Install log path: C:\Documents and Settings\All Users\Aplication Data\Symantec\Backup Exec\logs\bkupinst.htm
2008 Install log path: C:\ProgramData\Symantec\Backup Exec\logs\bkupinst.htm

Error 1328.Error applying patch to file C:\Config.Msi\PT43AE.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

Error 1328.Error applying patch to file C:\Config.Msi\PT2471.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor

Error 1328 Error applying patch to file C:\Config.Msi\PT78D3.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

 

 

Solution

 Please contact support for assistance with this issue.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

 

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