Backup Exec 2010 R3 RALUS (Remote Agent for Linux & Unix) Servers do not show up under Favorite resources in the backup selection list.

Problem

After installing the Remote Agent on a Linux server, the Linux server does not show under Favorite resources. The Linux server may show up under User defined selections.

Error Message

Linux agent Debug :


[nrds]                               - ConnectToServerEndPoint: dest=server.local, service=6101
[nrds]                               - ConnectToServerEndPoint: Failed Client Side SSL handshake.
[BESocket]                     - @@@@@@@MyCloseSocket called with sockfd = 1276(0x4fc) retval = 0
[ndmp\ndmpcomm]        - NrdsAdvertiserThread: connect to target=srv-bkp.finabank.com.br port=6101 failed
[ndmp\ndmpcomm]        - NrdsAdvertiserThread: Security is enabled!!!
 

Cause

The Remote Agent is failing to advertise to Media server with a "handshake" error.

Solution

To resolve the issue:

-Make sure Hotfix 161270 is installed.

- Stop all Backup Exec services.

- Browse to X:\Program files\Symantec\Backup Exec\Data.

- Rename the *.crt files to *.old

- Stop the Linux Agent:

   Service VRTSralus.init stop

              or

    /etc/init.d/VRTSralus.init stop

- Browse to /opt/VRTSralus/data

- Rename the *.crt files to *.old

- Start the Linux Agent service and Backup Exec services

- At this point manually establish trust with the Linux server by adding the Linux server under User defined selections, then expanding it.

- Respond "Yes" to any prompts to establish trust.

- Once trust has been established successfully , you should be able to see the Linux server published to favorite Resources.
 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)