USB connected devices become unresponsive after undocking/docking HP EliteBook 8440p/8460p with System Recovery installed.

  • Article ID:100007936
  • Modified Date:
  • Product(s):


After undocking and re-docking a HP EliteBook 8440p/8460p laptop, USB connected devices become unresponsive.

The issue has been seen with the following devices:

  • Microsoft Intellimouse Explorer
  • Microsoft Digital Media Keyboard 3000
  • MS Lifecam

The issue occurs regardless of whether the USB devices are connected into the docking station or directly into the laptop.


The current workaround is to stop the 'System Recovery' service before re-docking the laptop.

Note: Please contact Technical Support if you are experiencing this issue. 

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Applies To

HP EliteBook 8440p/8460p

Windows 7 Enterprise (x86 & x64)

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