Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with File System Archiving (FSA)

Problem

Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with FSA and the following Hot Fixes are installed

Error Message

Event ID: 4166
Source: Enterprise Vault
Task Category: Converter Sandbox
Level: Error
An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
V-437-4166
 

Solution

This issue has been addressed in the following releases:

Enterprise Vault 10.0.1
http://www.veritas.com/docs/000011056

Enterprise Vault 9.0.4
http://www.veritas.com/docs/000011054

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)