Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with File System Archiving (FSA)

Problem

Event ID 4166 from EVConverterSandbox.exe may occur when archiving .JP2 with FSA and the following Hot Fixes are installed

Error Message

Event ID: 4166
Source: Enterprise Vault
Task Category: Converter Sandbox
Level: Error
An unhandled access violation has occurred.

Command Line:        "C:\Program Files\Enterprise Vault\EVConverterSandbox.exe"
1884 5144_40_16836
Process Id:          7516
Thread Id:           6312
Exception Id:        0xc0000005
Instruction Address: 78132c05 (0001:00001c05)
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-
ww_44262B86\MSVCR80.dll
Memory Access Type:  Read
V-437-4166

 

Workaround:

 

Add JP2 to the Exclusion list as documented in HOWTO37400 link listed at the bottom of this article.

Solution

This issue has been addressed in the following releases:

Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785
 

 

 

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