The NetBackup 7.5 Late Breaking News Bulletin has been created in order to provide customers updates on Documentation and Known Issues discovered post release. These documents attempt to highlight the most "common" known issues and concerns reported by customers.
Guidelines regarding the availability of EEBs/Hotfixes for NetBackup can be found here:
Known Issues: Please select the hyperlink on each topic for more information on each issue.
Appliance-specific issues are collected in the NetBackup 5xxx Appliance series Late Breaking News:
Please review the NetBackup 7.x Upgrade Portal for additional information on the 7.5 Upgrade:
(ET3404485) Installation of NetBackup 7.5 or 7.6 hangs at the PDDE phase on some versions of AIX.
In NetBackup 188.8.131.52, when running "bpdbm -consistency -move," valid NDMP images may be found to be "corrupt" and moved when they should not be moved.
Key Performance considerations for NetBackup 7.5 master servers
(ET2783979) During installation of a 7.5.0.x maintenance release, if the <install_path>/openv/db/data directory is a link, the installation will fail.
When applying a 7.5.0.x maintenance release on a Solaris server, if insufficient space exists in /tmp, the patch process will abort, leaving a master or media server with only the client binaries installed.
Fixed in 184.108.40.206: (ET2772490) After an upgrade to NetBackup 220.127.116.11 where NBAC is in place, authorization services start and shut down suddenly. (This issue will not be seen during an upgrade to 18.104.22.168.)
(ET2701424) <<Fix Downloadable>> Attempting to upgrade a Netbackup cluster with GCO to 7.5 on VCS 5.1 SP2 fails with an RPC error.
(ET2696992) <<Fix Downloadable>> Installing NetBackup 7.5 client on to a 64-bit Windows server running postgreSQL fails.
Updates for Replication Director:
Replication Director Digest - The latest updates on Symantec NetBackup Replication Director
Auto Image Replication Issues:
Recommended NetBackup and PureDisk software versions and EEBs for use with Auto Image Replication
(ET2941256) List of fixes included in the 22.214.171.124 bundle for Auto Image Replication
Manually importing replicated images on an AIR target server should be done with extreme caution as it can lead to unexpected image expiration if not managed correctly.
Fixed in 126.96.36.199: After upgrading to NetBackup 7.5.0.x, VMware Backups are slower than expected
NetBackup deduplication backup jobs may fail with status 84
After upgrade to NetBackup 7.5, MSDP storage volume is down
Fixed in 188.8.131.52: (ET 3624718) BMR restores fail for backups taken after 7th September, 2014 when using non-Windows Master Servers.
Fixed in 184.108.40.206: Tech Alert: When using NetBackup for VMware, if BIOS UUIDs are not unique, results of VIP queries filtering on custom attributes may be unpredictable.
Fixed in 220.127.116.11: (ET 3467593) Tech Alert: With a Solaris SPARC NetBackup master and Linux or Windows media server, there is a potential for full restores of a VM with independent disks to fail.
Fixed in 18.104.22.168: (ET 3501226) After applying 22.214.171.124 or 126.96.36.199 the nbpem process is asserting in LastBackupData::getWindowTimes.
Fixed in 188.8.131.52: (ET 3467593) NetBackup GRT browse of Exchange mailbox with special characters in its name fails with "WARNING: unable to obtain list of files using specified search criteria" reported.
Fixed in 184.108.40.206: (ET 3473902) Tech Alert: When using NetBackup to protect Windows 2012 NTFS Data Deduplication volumes, restored DFSR (Distributed File System Replication) data may be corrupt.
Fixed in 220.127.116.11: (ET 3387635) Tech Alert: When adding new schedules to a NetBackup synthetic policy on Windows, the include file list may be incorrect for future backups.
Fixed in 18.104.22.168: Tech Alert: When /usr/openv is in the exclude list of a Linux backup host, VMware backups will appear to complete successfully but will not contain any data.
Fixed in 22.214.171.124: True Image Restore with move detection should not be enabled in NetBackup policies where Accelerator has already been enabled.
Fixed in 126.96.36.199: NetBackup restore jobs for more than 100,000 files may be delayed for several hours before starting to write data
Fixed in 188.8.131.52: When using the NetBackup Java GUI, selecting or changing a storage unit (to override the policy storage unit) within the schedule of a policy causes the retention level to reset to Level 1
Fixed in 7.6: (ET 3439790) MS SQL and other XBSA Backups fail with status code 239 reported after applying the NetBackup 184.108.40.206 maintenance release.
Fixed in 7.6: During an installation of the NetBackup 220.127.116.11 maintenance release, clustered master server NetBackup processes core dump or application fault.
Fixed in 7.6: After upgrading to NetBackup 18.104.22.168, Alternate Location VMware restores are putting VMDKs back in their original location.
NetBackup 22.214.171.124 is now available!
NetBackup 7.5 Maintenance Release 5 (126.96.36.199) includes fixes for the issues marked below (including all fixes contained in the NetBackup 188.8.131.52-184.108.40.206 maintenance releases) and additional fix content. All customers are encouraged to apply the 220.127.116.11 maintenance release as part of normal maintenance. ALL issues listed below this header are resolved in NetBackup 18.104.22.168.
Fixed in 22.214.171.124: (ET3286500) When taking place concurrent with a hot catalog recovery, an image cleanup may delete newly restored files and folders.
Fixed in 126.96.36.199: (ET3310111) Performance decrease for Incremental schedule types after upgrading to NetBackup 7.5
Fixed in 188.8.131.52: (ET3298566) OpsCenter may not collect all job data during its initial sync with a NetBackup master server, leading to inaccurate reporting.
Fixed in 184.108.40.206: (ET3357483) Tech Alert: In NetBackup 220.127.116.11, some Exchange 2013 CU1 or CU2 backups may appear to succeed, but restore attempts fail.
Fixed in 18.104.22.168: (ET3242432) Incremental backups of Windows Guest Virtual Machines with BLIB enabled or Duplication of such images to MSDP/PDDO Storage Units fail with error - fbu_scan_buf: bytesNeeded already set
Fixed in 22.214.171.124: (ET3320755) NetBackup 7.5 additional tuning for Sybase to allow thread optimization
Fixed in 126.96.36.199: (ET3289848) The NetBackup Legacy Client Service (bpinetd.exe) periodically crashes.
Fixed in 188.8.131.52: (ET3256446) NetBackup backup of DFSR data is slow
Fixed in 184.108.40.206: (ET3091012) bpdbm fails to connect to database with a connection error: Found server but communication error occurred
Fixed in 220.127.116.11: (ET3245196) When using Backup History to set the date range on a NetBackup 18.104.22.168 Java console, status code 144 may be reported.
Note: The following hotfixes for NetBackup 22.214.171.124 are no longer available:
Fixed in 126.96.36.199: (ET3300058) After upgrading to Netbackup 188.8.131.52, the Activity Monitor displays either UNKNOWN or inconsistent Job Details.
Fixed in 184.108.40.206: (ET3251172) After upgrading to Netbackup 220.127.116.11, bpbkar32.exe may fault on Windows 2003 clustered servers.
Fixed in 18.104.22.168: (ET3289890) In NetBackup 22.214.171.124, TIR (True Image Restoration) catalog data pruning fails, leading to unexpected growth in the size of catalog.
Fixed in 126.96.36.199: (ET3256506) Tech Alert: A regression in VMware vStorage APIs for data protection can result in NetBackup erroneously reporting a successful VM backup or restore of an offline LUN when using SAN transport.
Fixed in 188.8.131.52: (ET3263461) NetBackup 184.108.40.206 Fibre Transport media server services will not run on Solaris 10 SPARC.
Fixed in 220.127.116.11: (ET3255000) Linux NetBackup VMware backup hosts may experience semaphore leaks following VMware backups.
Fixed in 18.104.22.168: (ET3118240) bpfis.exe generates an application fault on a multistream job to an Amazon Cloud storage unit
Fixed in 22.214.171.124: (ET2898214) OpsCenter causing high CPU utilization
Fixed in 126.96.36.199: (ET3108661) Mapped FullVM backup of VM fails to exclude the data disk on some Windows 2008 machines
Fixed in 188.8.131.52: (ET3137665) List of fixes included in the NetBackup 184.108.40.206 bpbkar bundle for resolving status code 130 failures.
Fixed in 220.127.116.11: (ET3191336) Tech Alert: If the expiration time of a backup image copy stored on a tape is manually changed to an earlier expiration time, the expiration time of the tape may be incorrectly changed to the same earlier time.
Fixed in 18.104.22.168: (ET3123528) The NetBackup 7.5.0.x master server appears to "freeze;" administration console hangs as some commands hang indefinitely.
Fixed in 22.214.171.124: (ET3131418) VMware backups are hanging or failing with status 41 after waiting for response to a WMI query on IsSystemBootedUsingEFIFirmware()
Fixed in 126.96.36.199: (ET3103018) OpsCenter NetBackup Data Collection appears to hang and Java.exe process consumes allocated memory
Fixed in 188.8.131.52: (ET3105408) Backup and Duplication jobs to and from an Media Server Deduplication Pool (MSDP) appear to hang or take an extended period of time to complete.
Fixed in 184.108.40.206: (ET3055770) Attempts to view SharePoint topology in SharePoint Server 2010 using the NetBackup GUI fail.
Fixed in 220.127.116.11: (ET2985395) bpbkar32.exe faults on DFSR backup jobs of NetBackup 7.5.0.x Windows clients.
Fixed in 18.104.22.168: (ET3093976) VMware Backups of Linux Servers using EXT4 may fail with Status 12 (db_FLISTsend failed: file open failed (12))
Note: The following hotfixes for NetBackup 22.214.171.124 are no longer available:
Fixed in 126.96.36.199: (ET3106719) After upgrading a master server to NetBackup 188.8.131.52 (or applying NetBackup 5200/5220 Appliances 2.5.2 to an Appliance running as a master server), the Activity Monitor reports inconsistent information on job status for some jobs. Additionally, some jobs may not display in OpsCenter.
Fixed in 184.108.40.206: (ET3113092) When running the NetBackup 220.127.116.11 Java admin console and restoring windows clients to alternate directories, an "invalid destination pathname" error is displayed.
Fixed in 18.104.22.168: (ET3099258) bpbkar32.exe faults on DFSR backup jobs of NetBackup 7.5.0.x Windows clients
Fixed in 22.214.171.124: (ET3123001) nbsl experiences a memory leak which results in a core dump.
Fixed in 126.96.36.199: (ET3165084) Tech Alert: NetBackup's Sybase ASA fails to start, returning "Internal database error *** ERROR *** Assertion failed"
Fixed in 188.8.131.52: (ET3059678) A NetBackup for Microsoft SQL Server agent backup fails sporadically with status code 6.
Fixed in 184.108.40.206: (ET2966213) Java GUI PREVIEW showing tapes needed for a restore fails - "Null for the fileData arg. The exception was thrown from (SR-1)writefile"
Fixed in 220.127.116.11: (ET2948703) VMware backups failing with status 13: file read failed.
Fixed in 18.104.22.168: (ET3003371) Backup jobs do not get scheduled, existing backups hang on very busy systems when a large number of messages are written to the netbackup/db/error log files.
Fixed in 22.214.171.124: (ET2952065) NetBackup 7.5.0.x backups with multiplexing, multistreaming and checkpoint restart enabled may hang when a large file is encountered.
Fixed in 126.96.36.199: (ET2873147) On some UNIX master servers, Sybase is leaking semaphores and the EMM_DATA.db grows very large.
Fixed in 188.8.131.52: (ET2954551)VMware incremental backups fail with status 13,84 to MSDP storage unit (deduplication). Error 2060022 (software error) appears in the pdplugin log.
Fixed in 184.108.40.206: (ET2990106) The bpexpdate -deassignempty command returns an exit status 97 after applying NetBackup version 220.127.116.11 or 18.104.22.168.
Fixed in 22.214.171.124: (ET2979563) All backups stopped running, jobs that were running appeared to be hung and child jobs were never spawned.
Fixed in 126.96.36.199: (ET2988317) Tech Alert: Duplicated copies managed by a Storage Lifecycle Policy created with expiration dates beyond the UNIX epoch (January 19, 2038 03:14:07 UTC) are prematurely expired. This condition does not occur when a retention level set to "infinity" is used.
Fixed in 188.8.131.52: (ET2950392) Bare Metal Restore (BMR) RedHat 6.3 clients fail to import config file.
Fixed in 184.108.40.206: (ET2799175) In NetBackup 7.5.0.x, DSSU cleanup fails, triggering backup failures when the disk becomes full.
Fixed in 220.127.116.11: (ET2950431) VMware clients are displaying client name as IP address in OpsCenter Virtual Client Summary report
Note: The following hotfixes for NetBackup 18.104.22.168 are no longer available:
Fixed in 22.214.171.124: (ET2990617) When a transaction log backup image for restoring from the SQL Agent is clicked on, the agent crashes.
Fixed in 126.96.36.199: (ET2935722) In some cases ,when a snapshot job is canceled the snapshot process will continue on the client.
Fixed in 188.8.131.52: (ET3013181) NetBackup 7.5 produces Status 156 on the inactive node of a Windows 2008 cluster
Fixed in 184.108.40.206: (ET2987107) Mapped FullVM backups are failing to map large dynamic disk on a virtual machine
Fixed in 220.127.116.11: (ET2991238) BMR enabled backup job is partially successful (status code 1) after upgrade to Netbackup 18.104.22.168, Parent job fails reporting status code 26
Fixed in 22.214.171.124: (ET2905057) Tech Alert: When duplicating images to a PDDO storage pool, if duplication fails initially but succeeds on a later attempt, it is possible that the duplicated images will be unrestorable.
Fixed in 126.96.36.199: (ET2846239) SQL backup jobs randomly failing. Dbbackex.exe process does not exit after failure.
Fixed in 188.8.131.52: (ET2785499) Duplications jobs ending with Status 190, parent job ends with Status 191 when image is on a DSSU.
Fixed in 184.108.40.206: (ET2835170) Tech Alert: On an alternate client, off-host snapshots back up the local drive instead of the snapshot volume.
Fixed in 220.127.116.11: (ET2849987) Tech Alert: A tape holding copy 1 of a synthetic full backup may have its expiration time set incorrectly when under the control of a storage lifecycle policy.
Fixed in 18.104.22.168: (ET2777863) When performing a Test Query using the VMware Intelligent Policy, the number of virtual machines (VMs) returned is incorrect.
Fixed in 22.214.171.124: (ET2823087) SAP backup of files larger than 4GB fail.
Fixed in 126.96.36.199: (ET2833456) Incremental VMware Backups to deduplication pool is failing with Status 13/84
Note: The following hotfixes for NetBackup 188.8.131.52 are no longer available:
Fixed in 184.108.40.206: (ET2824762) After upgrading to Netbackup 7.5, Active Directory Granular Backups fail with a status code 1 when doing Cumulative or Differential backups (fulls continue to work)
Fixed in 220.127.116.11: (ET2876501) NB_18.104.22.168_ET2876501_1.zip is an Emergency Engineering Binary (EEB) bundle replacement for NetBackup 22.214.171.124.
This bundle includes resolutions for the following issues:
Fixed in 126.96.36.199: (ET2719194) After upgrading to NetBackup 7.5, Storage Life Cycle Policy (SLP) duplication jobs do not run.
Fixed in 188.8.131.52: (ET2832342) After upgrading to NetBackup version 7.5 through 184.108.40.206, multiple bpdbm processes appear to be using excessive CPU time.
Fixed in 220.127.116.11: (ET2842910) OST to TAPE Direct Duplication is not working properly after upgrading to NetBackup 7.5
Fixed in 18.104.22.168: (ET2829119) NB_22.214.171.124_ET2829119_2.zip is an Emergency Engineering Binary (EEB) bundle replacement for NetBackup 126.96.36.199.
This bundle includes a resolution for the following issue:
Fixed in 188.8.131.52: (ET2817226) Tech Alert: Differential incremental catalog backups may skip recently updated configuration information. This can result in restores which will not bring configuration state to the expected point in time.
Fixed in 184.108.40.206: (ET2838857) NB_220.127.116.11_ET2838857_4.zip is an Emergency Engineering Binary (EEB) replacement for nbpem for NetBackup 18.104.22.168.
This EEB includes resolutions for the following issues:
Fixed in 22.214.171.124: (ET2836511) After upgrading to NetBackup 126.96.36.199 virtual machine (VMware) backups run multiple times, eventually failing with status code 196 reported.
Fixed in 188.8.131.52: (ET2746518) Calendar schedules will be run multiple times in the backup window in 7.5 if the Backup window spans midnight and the backup starts prior to midnight and finished on the next day.
Fixed in 184.108.40.206: (ET2836015) Query base VMware Backup using Calendar schedule may fail with Status: 196 (client backup was not attempted because backup window closed)
Fixed in 220.127.116.11: (ET2824075) After upgrading to NetBackup 18.104.22.168, VMware Backups started failing with "the backup failed to back up the requested files(6)" reported.
Fixed in 22.214.171.124: (ET2780187) In NetBackup 7.5, if bpexpdate -recalculate is invoked from the command line without the -d or -ret option, incorrect expiration dates for images may be recalculated, which may lead to early expiration of those images.
Fixed in 126.96.36.199: (ET2781929) Archived catalog images are not migrated correctly to NetBackup 7.5
Fixed in 188.8.131.52: (ET2735545) After upgrading the NetBackup master server to version 184.108.40.206, 7.5 media servers using disk staging storage units (DSSU) fail intermittently with status code 2106 reported.
Fixed in 220.127.116.11: (ET2717247) After upgrading to NetBackup 7.5, VMware Backups hang when attempting to write to MSDP storage pools.
Fixed in 18.104.22.168: "Unable to read configuration: server not allowed access (46)" after selecting Change Server
Note: The following hotfix for NetBackup 22.214.171.124 is no longer available:
Fixed in 126.96.36.199: (ET2785535) NB_188.8.131.52_ET2785535_3.zip is an Emergency Engineering Binary (EEB) replacement for nbpem for NetBackup 184.108.40.206.
Fixed in 220.127.116.11: (ET2769435) The NetBackup nbpem process is faulting during backup windows.
Note: The following hotfixes for NetBackup 7.5 are no longer available:
Fixed in 18.104.22.168: Replication Director Support Hotfix (NB_7.5_ET2698773_1.zip, NB_7.5_ET2698772_1.zip)
Fixed in 22.214.171.124: (multiple etracks) NB_7.5_ET2710406_1.zip is a Hotfix for 7.5 Master Servers
Fixed in 126.96.36.199: (ET2682336) After Upgrade to NetBackup 7.5, backlevel Media Servers using DSSU jobs fail with 190
Fixed in 188.8.131.52: (multiple etracks) DSSU/SLP duplications fail to run after 7.5 Upgrade
Installation and Upgrade Checklist:
An Installation and Upgrade Checklist is available for NetBackup 7.5 on the SORT website to determine 7.5 requirements for master, media and clients:
SORT also provides the ability to audit EEBs/Hotfixes in your environment to determine if they are resolved in a current version of NetBackup. You can access the EEB Auditor on SORT at the link below.