SharePoint backups fail with "The object was not found, or could not be accessed"

Problem

A backup of a SharePoint Server 2010 or SharePoint Foundation 2010 server/farm using the Backup Exec SharePoint agent fails with this error:

 

Error Message

Final error: 0xe0001702 - The object was not found, or could not be accessed. V-79-57344-5890

None of the files or subdirectories contained within will be backed up.

 

Cause

Backup Exec 2010 R3 uses trusts between a media server and its various Remote Agents.  If that trust is broken or lost, this error can be seen with SharePoint backups.  The trust can be lost if a server role changes, for example a stand-alone server is made into a CASO/MMS server or changed from that to a stand-alone server. 

Solution

Re-establish the trust between the media server and the Remote Agent in question.  To do this and be sure that the Remote Agent is running the current release that matches that of the media server, it might be best to remove the Remote Agent in question and push it back out from the media server.

 

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)