Backup fails with "0xe0009b64 - The user account that is contained in the specified logon account is disabled".

Problem

The backup fails with the following error:

Final error: 0xe0009b64 - The user account that is contained in the specified logon account is disabled. Enable the user account, or choose another logon account that contains an active user account with the appropriate privileges for the selected resource.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-39780

Cause

This happens if the account being used by Backup Exec is disabled.

Solution

 

To resolve the issue enable the service account used by Backup Exec.

 

For permissions required by Backup Exec, please refer to document: http://www.symantec.com/docs/TECH36718

 

 

 

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