Hotfix for EV 9.0.3, post upgrade with auditing enabled causes Event ID 6469

Problem

If Enterprise Vault auditing is enabled and the Enterprise Vault software has been upgraded to Service Pack 3, journaling or mailbox archiving causes error Event ID 6469 to occur.

Error Message

Event ID 6469, "An exception has occurred"

Solution

Download and install the attached hotfix as per the instructions provided within the hotfix.

 

 

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