Media server upgrade hangs at "Checking liveupdate registration"

  • Modified Date:
  • Article ID:000015117


While upgrading a media server from NetBackup 6.5.4 to 7.1, the upgrade appears to hang with the displayed message, "Checking liveupdate registration".

Error Message

"Checking liveupdate registration"


liveupdate attempts to verify the liveupdate registration but this step is not required.


Press ctrl + c to cancel registration.  The upgrade will complete successfully. 
No LiveUpdate registration is required for NetBackup media servers or clients.
The same problem can happen when upgrading from 6.0 to 7.1.

Applies To

Media server = NetBackup 6.5.4, RedHat 5.3

This issue can occur on NetBackup versions 6.5 and newer.

The the install_trace log from the media server shows:

Installation of Java LiveUpdate agent succeeded.  Refer to file
/tmp/JLU-Log/JavaLiveUpdate-Install.log on bdumel012
for installation details.

Checking LiveUpdate registration for the following products: NB
This may take a few minutes.

Terms of use for this information are found in Legal Notices.



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