SDI (Symantec Data Insight) is unable to retrieve site collection data from a SharePoint Web Application.

Problem

When testing credential details, SDI fails to retrieve site collection data from a SharePoint Web Application.

Error Message

Unable to get site collections for the web application <http://website_name:port#>.  Check if Data Insight Web service is installed and review the credentials used.The request failed with HTTP status 401: Unauthorized.

Cause

SDI has been configured with credentials that do not have sufficient permissions. 

Solution

1.  Navigate in the SharePoint Central Administration console to Application Management > Policy for Web Application. 

 

2.  Verify that the permissions granted to the user configured in SDI is "Full Control".


Applies To

SDI 2.5

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