Enterprise Vault Indexes not leaving 'backup-mode' when performing backup using Backup Exec R3 Enterprise Vault Agent

Problem

Enterprise Vault is left in backup mode for some/random indexes after a backup has taken place. Event ID: 7264 & 7318  are logged in the Enterprise Vault Event Log.

Error Message

A Dtrace of IndexBroker shows the following.

31224234 17:13:21.110 [4652] (IndexBroker) <8212> EV:L
CCache::SetIndexLocationBackupMode Notified IndexServer process - Index:
[19652CBB957892E458C61229479654C921110000SERVER/VolumeSet:77144] BackupMode:
[Off] (hr = Success  (0))
31224256 17:13:23.110 [4652] (IndexBroker) <8212> EV~E Event
ID: 7264 Abnormal error occurred | |Error:     Exception occurred. 
(0x80020009) |Reference: CCache::SetIndexLocationBackupMode |Index:     
|Info:      EM/e |            |            |
31224277 17:13:25.110 [4652] (IndexBroker) <8212> EV~I Event
ID: 7318 Enabling additions, deletions, and updates because the index location
is no longer in backup mode. |Index Location: \\Server\F$\EVStorage\Indexes\index5 |Status: Unspecified error  (0x80004005) |


 

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Applies To

Enterprise Vault 9 SP2 and Backup Exec R3 Enterprise Vault Agent

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