Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)

Problem

Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)

Solution

To download the hotfix, please scroll down towards Attachments section at the end of the article.

Affected versions

Backup Exec 2010 revision 5204 32bit Media Servers
Backup Exec 2010 revision 5204 x64bit Media Servers
Backup Exec 2010 revision 5204 32bit Agent for Windows Servers
Backup Exec 2010 revision 5204 x64bit Agent for Windows Servers
Backup Exec 2010 revision 5204 Remote Media Agent for Linux Servers (32bit Linux Platforms) - BERMALS
Backup Exec 2010 revision 5204 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS
 

 

Running Backup Exec 2010 R1 revision 2896?  See here for the most recent Device Driver Installer: http://www.symantec.com/docs/TECH128322

Running Backup Exec 2010 R2 revision 4164? See here for the most recent Device Driver Installer: http://www.symantec.com/docs/TECH153090

 

Prerequisites

- Backup Exec 2010 R3 revision 5204 Service Pack 1 (TECH168343) is required before installing this update.
- Administrative privileges are required to install this hotfix.

 

Post requisites

- A full backup is recommended after installing this hotfix.
- The IDR recovery media (the ISO created through the IDR Wizard) needs to be recreated after installing this hotfix.
- Remote Agent for Windows Servers will need to be updated after installing this hotfix.
- Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix

 

Issue(s) resolved

-In some cases, Direct Copy only does not work when the original backup job includes NetApp data.
-Generic NDMP (ISILON): Support for 128k block size has been added for system version OneFS 5.5.6 and greater.
-NEW Device Support: Backup Exec will now recognize the IBM HH LTO Gen 5 inquiry string.
-OST: Improved logging and a fix for handling bad backup images (end of media and large capacity issues).
-Backup Exec Job Engine service crashes intermittently in libstspipd.dll while backing up to Deduplication Storage Folder.
-Backup job targeted to Deduplication Folder completes successfully however Duplicate or Verify jobs fail intermittently with 0xe000810b - Physical Volume Library Drive not found" OR "The   requested media was mounted, but it has been erased "
-Unable to install Backup Exec Options after hotfix 167567 is installed. Error 1328.Error applying patch to file C:\Config.Msi\PTE912.tmp
- Cache hits are reported 0 for a Backup Job doing Client Side Deduplication of a 32 Bit Windows Server

 

Installation Guide

This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Remote Agents for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents. www.symantec.com/docs/TECH58186

 

Uninstalling this hotfix

This hotfix can be uninstalled.  For steps on how to uninstall a Backup Exec hotfix, refer to this technote: www.symantec.com/docs/TECH58187

 

For File Information see attached PDF

Terms of use for this information are found in Legal Notices.

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