Unable to install Backup Exec Options after hotfix 167567 is installed. Error 1328.Error applying patch to file C:\Config.Msi\PTE912.tmp.

Problem

Unable to install Deduplication Option after hotfix 167567 is installed. Error 1328.Error applying patch to file C:\Config.Msi\PTE912.tmp. It has probably been updated by other means, and can no longer be modified by this patch.   In addition this error may occur installing IDR option or any additional Backup Exec options.
 

Error Message

BKUPINSNT.HTM Install Log reports:

 

10-03-2011,16:52:02 : File: pdfsd.sys, Directory: C:\Windows\system32\drivers\,
Size: 78456
10-03-2011,16:52:02 : File: dcr.dll, Directory: C:\Program Files\Symantec\Backup
Exec\, Size: 588440
10-03-2011,16:52:05 : FATAL ERROR: Error 1328.Error applying patch to file
C:\Config.Msi\PTE912.tmp. It has probably been updated by other means, and can
no longer be modified by this patch. For more information contact your patch
vendor.
10-03-2011,16:52:05 : Threw Exception: The value of argument 'buttons' (261) is
invalid for Enum type 'MessageBoxButtons'. Parameter name: buttons
10-03-2011,16:52:05 : Action ended 16:52:05: InstallExecute. Return value 3. 

 

 

Solution

A hotfix (TECH173790) is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Related Articles section at the end of this article to obtain the hotfix needed to resolve the issue.


Workaround:

  1. Remove Hotfix 167567
  2. Install Deduplication option or the option that is failing to install.
  3. Reinstall Hotfix 167567

 

 

 

 


Applies To

Backup Exec 2010 R3

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