"V-79-57344-4874 NDMP server returned a restore error" is generated during NetApp backup when the Verify after backup option is enabled

Problem

A NetApp NDMP backup job fails when the Verify option is enabled in the job.  This may occur when many (Over 200) specific sub-folders are selected under a volume OR when an entire volume is selected first that contains (Over 200) sub folders and some folders are then excluded.

Error Message

Final error: 0xe000130a - The NDMP server returned a restore error.

V-79-57344-4874 The NDMP server returned a restore error.  See the NDMP Log for more information.

NDMP Log Message: RESTORE : ERROR: All sub trees must be restored to the same destination directory on the file system
NDMP Log Message: RESTORE : ERROR: /subfolder1 was targeted to : /vol/VOL1/
NDMP Log Message: RESTORE : ERROR: / was targeted to : /vol/VOL1

Cause

A NetApp NDMP verify operation is a NDMP restore job with a variable option not to physically restore the data.  During the Verify operation the following NDMP error are generated on the NetApp filer and returned to Backup Exec:

Backup Exec and NetApp NDMP Log Error:

NDMP Log Message: RESTORE : ERROR: All sub trees must be restored to the same destination directory on the file system
NDMP Log Message: RESTORE : ERROR: /subfolder1 was targeted to : /vol/VOL1/
NDMP Log Message: RESTORE : ERROR: / was targeted to : /vol/VOL1

Additionally in the Backup Exec Debug or live Backup Exec SGMON debug log the NetApp NDMP variable "MULTI_SUBTREE_NAMES" may contain a large amount of selections or sub-folder selections.

ENGINE:  [loops]              - MULTI_SUBTREE_NAMES=subfolder1 subfolder2 , etc.

The Backup Exec job failure is due to the NDMP Selection list containing more thand 200 specific selections.

Solution

Edit the Backup Exec NDMP selection list and select the entire volume first then create excludes to exclude specifc folders from the backup.

See releated documents on how to create NDMP Includes/Excludes and patterns.

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Veritas Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Veritas Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.