Restore job to a different datastore fails with “0xe000957e - Unable to create the new virtual machine” if the Virtual Machine (VM) being backed up has an ISO Image attached

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  • Article ID:000014289


When a backup of a VM is taken which had ISO Image attached and Mounted and the redirect restore of that VM is tried on a different ESX host the restore fails with the below error

Error Message

Final error: 0xe000957e - Unable to create the new virtual machine.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-38270

Restore- VMVCB::\\\VCGuestVm\ha-datacenter\vm\Test_GRC_SYM\VCGuestVm\ha-datacenter\vm\Test_GRC_SYM
Error writing file data.
Connection to the restore target has been lost.  Operation canceled.



  1. At the time of backup make sure the ISO Image is dismounted.
  2. Restore to the same datastore as a redirect restore or to a different
    datastore on the same ESX host.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:- Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.



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