Exchange 2010 Granular mailbox restore fails with status 5.

  • Modified Date:
  • Article ID:000014274

Problem

When trying to restore Exchange 2010 Granular Mailbox backups it fails from some of the mailboxes.

Error Message

Errors seen in the logs.

progress log,

11:35:59 (1572100.001) TAR - \\dag01\Microsoft Information Store\DB01\Database
11:36:04 (1572100.001) (1572100.001) ERR - unable to create object for restore: \\dag01\Microsoft Information Store\DB01\Database\symantec_mailbox [symantec_mailbox], rai error = 17

ncgfre,

0,51216,158,352,77,1310135600279,15752,8568,0:,154:FS_OpenObj() Failure! (0xE000FEA9:The Backup Exec data store encountered a problem
during the operation. See the job log for details.) (../Object.cpp:830),14:Object::open(),1
0,51216,158,352,78,1310135600279,15752,8568,0:,51:open() failed, status = 17 (../RAIConsumer.cpp:919),34:RAIConsumer::_objectOpenAndWrite(),1
0,51216,158,352,79,1310135600279,15752,8568,0:,63:create and write failure, status = 17
(../RAIConsumer.cpp:1189),36:RAIConsumer::writeToRai(CFEObj,Root),12,51216,158,352,80,1310135600279,15752,8568,0:,0:,0:,2,(11|A74:\\dag01\Microsoft Information Store\DB01\Database\symantec_mailbox [symantec_mailbox]|A2:17|)
0,51216,311,352,4,1310135600295,15752,8568,0:,188:Sending to bpbrm:
ERR - unable to create object for restore: \\dag01\Microsoft <file://%5C%5Cdag01%5CMicrosoft>; Information
Store\DB01\Database\symantec_mailbox [symantec_mailbox], rai error = 17
 (../BRMObserverDepreciated.cpp:475),29:BRMObserverDepreciated::write,1

beds EWS log,

[0554] 09/29/11 17:12:40 From netbackup@sym.com
[0554] 09/29/11 17:12:40  Exception in sending seedmsg [ErrorInvalidUserPrincipalName] The impersonation principal name is invalid.
[0554] 09/29/11 17:12:40 ---EWSStore::OpenFolder---
[0554] 09/29/11 17:12:40  Exception in FindFolder The impersonation principal name is invalid.

 

 

Cause

Problems was caused by the mailbox account was disabled in Active Directory .

Solution

Make sure that that the mailbox you are restoring to is activated in the User Active Directories and that you can connect to the mailbox.


Applies To

Master :Solaris 10, NetBackup 7.1.0.2

Media server : Windows 2008 R2, NetBackup 7.1.0.2

Windows 2008 R2, NetBackup 7.1.0.2 Exchange 2010

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