Backup Exec prompts for an installation media while installing a License key and/or Agent

Problem

Backup Exec prompts for an installation media while installing a License key and/or Agent

Error Message

The current installation could not locate the required install media. Please select the path to the installation media. This path will contain a file named Browser.exe

 

Cause

1. Backup Exec cannot find the path to the installation files because they may reside on another drive or a remote server.

or

2. The installation media being detected contains an incorrect version of Backup Exec

Solution

To resolve the error:

1. Click on Browse and navigate to the location where the correct version of the Backup Exec installation files are located.

To identify the correct version of Backup Exec:

2010 revision 2896          13.0.2896.0

2010 R2 revision 4164    13.0.4164.0

2010 R3 revision 5204    13.0.5204.0

2012 SP1a                        14.0.1798.0


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