SSR2011: Installation fails with “Failed to have success running InstallDriver function in MSIInstallDriver Function.”

  • Article ID:100006562
  • Modified Date:
  • Product(s):

Problem

SSR2011: Installation fails with “Failed to have success running InstallDriver function in MSIInstallDriver Function.”

Error Message

Failed to have success running InstallDriver function in MSIInstallDriver Function.

--------------------
Following event is seen in the event viewer

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1013
Date:  xx/xx/xxxx
Time:  xx:xx:xx AM
User:  Dimain\user

Computer: Server
Description:
Product: Symantec System Recovery 2011 -- ERROR: Failed to have success running
InstallDriver function in MSIInstallDriver Function.
-----------

BESRInstall.log file shows the following error:
=======
MSI (s) (48:3C) [08:17:12:359]: Executing op: CacheSizeFlush(,)
MSI (s) (48:3C) [08:17:12:359]: Executing op: InstallProtectedFiles(AllowUI=1)
MSI (s) (48:3C) [08:17:12:359]: Executing op: ActionStart
(Name=GEARDIFxInstall.79290820_B54E_4BB8_ADA7_3541B45B9445,,)
Action 8:17:12: GEARDIFxInstall.79290820_B54E_4BB8_ADA7_3541B45B9445.
MSI (s) (48:3C) [08:17:12:359]: Executing op: CustomActionSchedule
(Action=GEARDIFxInstall.79290820_B54E_4BB8_ADA7_3541B45B9445,ActionType=3137,Sou
rce=BinaryData,Target=GEARDIFxInstall,CustomActionData=Symantec
Corporation;Symantec System Recovery 2011;{BB469E25-F875-4BAE-A64C-
2B02FF7EB22B};C:\Documents and Settings\All Users\Application Data\;79290820-
B54E-4bb8-ADA7-3541B45B9445;INSTALL)
MSI (s) (48:44) [08:17:12:375]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSIA1.tmp, Entrypoint: GEARDIFxInstall
MSI (s) (48:3C) [08:17:13:078]: Executing op: ActionStart
(Name=GEARSetFolderPermissions.79290820_B54E_4BB8_ADA7_3541B45B9445,,)
Action 8:17:13: GEARSetFolderPermissions.79290820_B54E_4BB8_ADA7_3541B45B9445.
MSI (s) (48:3C) [08:17:13:078]: Executing op: CustomActionSchedule
(Action=GEARSetFolderPermissions.79290820_B54E_4BB8_ADA7_3541B45B9445,ActionType
=3073,Source=BinaryData,Target=GEARSetFolderPermissions,CustomActionData=C:\Docu
ments and Settings\All Users\Application Data\79290820-B54E-4bb8-ADA7-
3541B45B9445)
MSI (s) (48:E0) [08:17:13:093]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSIA2.tmp, Entrypoint: GEARSetFolderPermissions
MSI (s) (48:3C) [08:17:13:125]: Executing op: ActionStart
(Name=MSIInstallDriverRollback.B24ECCE6_686C_4EE4_8552_094917A5F4A1,,)
Action 8:17:13: MSIInstallDriverRollback.B24ECCE6_686C_4EE4_8552_094917A5F4A1.
MSI (s) (48:3C) [08:17:13:125]: Executing op: CustomActionSchedule
(Action=MSIInstallDriverRollback.B24ECCE6_686C_4EE4_8552_094917A5F4A1,ActionType
=3329,Source=BinaryData,Target=MSIUninstallDriver,CustomActionData="CADLLINSTALL
DIR.B24ECCE6_686C_4EE4_8552_094917A5F4A1""C:\Program Files\Symantec\Symantec
System
Recovery\Shared\Drivers""HWIDPNPDEVICE.B24ECCE6_686C_4EE4_8552_094917A5F4A1""Gen
ericMount""INFINSTALL.B24ECCE6_686C_4EE4_8552_094917A5F4A1""GenericMount.inf""SY
MDRVLOG""Symantec System Recovery")
MSI (s) (48:3C) [08:17:13:125]: Executing op: ActionStart
(Name=MSIInstallDriver.B24ECCE6_686C_4EE4_8552_094917A5F4A1,,)
Action 8:17:13: MSIInstallDriver.B24ECCE6_686C_4EE4_8552_094917A5F4A1.
MSI (s) (48:3C) [08:17:13:125]: Executing op: CustomActionSchedule
(Action=MSIInstallDriver.B24ECCE6_686C_4EE4_8552_094917A5F4A1,ActionType=3073,So
urce=BinaryData,Target=MSIInstallDriver,CustomActionData="CADLLINSTALLDIR.B24ECC
E6_686C_4EE4_8552_094917A5F4A1""C:\Program Files\Symantec\Symantec System
Recovery\Shared\Drivers""HWIDPNPDEVICE.B24ECCE6_686C_4EE4_8552_094917A5F4A1""Gen
ericMount""INFINSTALL.B24ECCE6_686C_4EE4_8552_094917A5F4A1""GenericMount.inf""SY
MDRVLOG""Symantec System Recovery")
MSI (s) (48:A8) [08:17:13:140]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSIA3.tmp, Entrypoint: MSIInstallDriver
MSI (s) (48:3C) [08:17:15:343]: Executing op: ActionStart
(Name=MSIInstallDriverRollback.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5,,)
Action 8:17:15: MSIInstallDriverRollback.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5.
MSI (s) (48:3C) [08:17:15:343]: Executing op: CustomActionSchedule
(Action=MSIInstallDriverRollback.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5,ActionType
=3329,Source=BinaryData,Target=MSIUninstallDriver,CustomActionData="CADLLINSTALL
DIR.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5""C:\Program Files\Symantec\Symantec
System
Recovery\Shared\Drivers""INFINSTALL.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5""VProEv
entMonitor.inf""SYMDRVLOG""Symantec System Recovery")
MSI (s) (48:3C) [08:17:15:343]: Executing op: ActionStart
(Name=MSIInstallDriver.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5,,)
Action 8:17:15: MSIInstallDriver.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5.
MSI (s) (48:3C) [08:17:15:343]: Executing op: CustomActionSchedule
(Action=MSIInstallDriver.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5,ActionType=3073,So
urce=BinaryData,Target=MSIInstallDriver,CustomActionData="CADLLINSTALLDIR.C68CA8
0C_F9FA_4C2B_9C25_8DBA3482D0B5""C:\Program Files\Symantec\Symantec System
Recovery\Shared\Drivers""INFINSTALL.C68CA80C_F9FA_4C2B_9C25_8DBA3482D0B5""VProEv
entMonitor.inf""SYMDRVLOG""Symantec System Recovery")
MSI (s) (48:C8) [08:17:15:359]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSIA4.tmp, Entrypoint: MSIInstallDriver
ERROR: Failed to have success running InstallDriver function in
MSIInstallDriver Function.
MSI (s) (48!18) [08:17:21:625]: Product: Symantec System Recovery 2011 --
ERROR: Failed to have success running InstallDriver function in
MSIInstallDriver Function.
Action ended 8:17:21: InstallFinalize. Return value 3.
==========

Solution

 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see   https://www.veritas.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
Note:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

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BESR (Backup Exec System Recovery) 2010 or SSR (Veritas System Recovery) 2011 installation fails with an error "ERROR: Failed to have success running InstallDriver function in MSIInstallDriver Function"

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