Bengine.exe crashes during non-GRT VMWare backup, with '0x80000003 - {EXCEPTION.EN_US} Breakpoint has been reached'

Problem

VMWare (AVVI) backups of guest servers cause the Bengine service to terminate unexpectedly. The backup job does not fail, but will hang in processing.  

 

Error Message

Analysis of the crash dump file generated, indicates;

PROCESS_NAME:  bengine.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION.EN_US}  Breakpoint  A breakpoint has been reached.
 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


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