Install of a Service Pack or Hotfix fails with - LU1812 a program that was part of this update failed when it ran.

Problem

Install of a Service Pack or Hotfix fails with - LU1812 a program that was part of this update failed when it ran.

Error Message

LU1812 a program that was part of this update failed when it ran.

Cause

When a Service Pack or Hotfix installs, it needs to reference the original install media. If the media is no longer cached this will cause the installer to fail using Live Update.

Solution

Down load the Service Pack or Hotfix from the Support Site.

Run the downloaded installer to perform a manual install outside of LiveUpdate.

The installer will prompt for the Original Backup Exec media. Browse to the File path or DVD  of the BE media.

32bit server - use the path -
 \BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi

64bit server - use the path -
 \BE\WinNT\Install\BEx64\Install\Media\Symantec Backup Exec for Windows Servers.msi


Applies To

Source Backup Exec install files are no longer cached on the server.

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)