Install of a Service Pack or Hotfix fails with - LU1812 a program that was part of this update failed when it ran.
LU1812 a program that was part of this update failed when it ran.
When a Service Pack or Hotfix installs, it needs to reference the original install media. If the media is no longer cached this will cause the installer to fail using Live Update.
Down load the Service Pack or Hotfix from the Support Site.
Run the downloaded installer to perform a manual install outside of LiveUpdate.
The installer will prompt for the Original Backup Exec media. Browse to the File path or DVD of the BE media.
32bit server - use the path -
\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
64bit server - use the path -
\BE\WinNT\Install\BEx64\Install\Media\Symantec Backup Exec for Windows Servers.msi
Source Backup Exec install files are no longer cached on the server.