Backup or restore of Vmware virtual machine fails with "Unable to create snapshot" or "Unable to create virtual machine"

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  • Article ID:000013917


During a Vmware virtual machine backup, the job fails with error:

"0Xe0009574 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot."

During a VMware virtual machine restore, the job fails with error:

0xe000957e -  Unable to create the new virtual machine

Error Message

In both cases, beremote debug log from the Backup Exec server shows the following:

[fsys\vmvcb] - SymVmTools: CreateVm: SYM_VMC_ERROR: SOAP_ERROR

[fsys\vmvcb] - SymVmTools: SOAP 1.1 fault: "":ServerFaultCode [no subcode]


Detail: <RestrictedVersionFault xmlns="urn:vim25" xsi:type="RestrictedVersion"></RestrictedVersionFault>



This error occurs because the target ESXi system does not have the required vStorage Licence. 



A vSphere Standard license is required to protect the ESXi hosted guest systems.

Note: All free versions of ESXi (3.5i and 4i) require a minimum license from VMware in order to be protected by Backup Exec. This is due to the lack of vStorage API for Data Protection support in the free unlicensed versions of ESXi.

For additional information on 3rd party compatibility, please use the following link: - Software Compatibility List





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