A communications failure occurs when attempting to backup remote Windows 2008 Servers

Problem

When attempting to backup a remote file server running windows 2008 the following error occurs:

Error Message

Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

For additional information regarding this error refer to link V-79-57344-65072

 

Cause

The server has multiple NICs (Network Interface Cards) installed and is set up as a teamed connection.  Windows 2008 attempts to use IPv6 by default.

 

Solution

  1. In Backup Exec go to the job properties.
  2. Click network and security.
  3. In the drop down for network interface select either 1 of the NICs.
  4. In the drop down box for protocol select  IPv4, then re-run the backup job.

 

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)